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Retail Sales Associate

JOB SUMMARY
The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.
EDUCATION
High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills and abilities.
LICENSES/CERTIFICATES
Ability to obtain/renew Rincon Tribal Gaming License on a timely basis and ABC compliant for selling tobacco and alcohol.
Essential Functions / Duties
Appearance
Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tag and Gaming License should be worn at all times.
Customer Service: both internal and external customers
Maintain customer service levels in accordance with Total Service standards
Embrace the Spotlight on Service
Acknowledge and greet guests with a smile
Be knowledgeable about the Total Rewards program and the benefits it offers the guest
Be courteous and create a warm, friendly atmosphere for the guest
Be knowledgeable of the hotel property and the amenities it has to offer
Assist guest in finding the product requested
Teamwork
Communicate all daily activities to the next shift on duty
Partner with fellow associates to create a strong team
Communicate daily activities to the Lead
Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule and clock in and out for lunches
Sales techniques
Promote the selling of merchandise and be able to up sell merchandise
Develop an excellent understanding of the product assortment in the retail store
in order to help facilitate the customer decision making process
Be knowledgeable about the products sold in the store and alert the Manager or Lead to customer product needs
Register Operations
Be knowledgeable on register operations including Ticketmaster
Handle all payment transactions for customer purchases
Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, staples, scotch tape, etc.)
Comply with all cash management policies and procedures
Report cash register malfunctions to the Manager or Lead
Ensure money is not left unattended at any time
Adhere to Toke Policy dated 9/20/2010
Stock Management
Receive, unpack, fold and put away the daily deliveries of merchandise
High volume retail requires additional physical labor to stock coolers and transport stock from remote storage locations including filling vending machines
Complete stock counts as requested
Receive the shipments in a timely manner
Merchandise in accordance with the Plano grams and notify Lead of any discrepancies
List items needed for replenishment and ensure the information is relayed to the Lead
Inform the Lead if there are overstock items, slow sellers, fast sellers and customer requests
Ensure there is an even balance of sizing within line assortment
Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter
Merchandising
Work with Lead to display inventory according standards set forth including Plano grams
Maintain visual and merchandising standards in accordance with company guidelines as set forth
Ensure folding is completed throughout the day and merchandise is hung in size order, from the smallest in the front to the largest in the back
Housekeeping
Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered
Ensure that the cash wrap is well organized and free of all handwritten notes
Inform Lead if there are any maintenance concerns (lights, etc.)
Confirm correct signs are in place on sale items or special purchases
Miscellaneous
Assist with inventory four times a year
Attend mandatory meetings and training sessions
Complete job assignments as directed by the Manager or Lead
Assist with associate sales, inventories and special events as requested


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