Valet Ambassador

Are you ready to take a step in the fun direction? Join the team that puts fun first! At
Harrah's Resort Southern California, making grown ups smile is what we do best; which is why we stack our dream team with passionate, energetic Funmakers.
Creativity, innovation, and inspiration welcome.
Position Description:
In conjunction with the other members of the hotel operations team, Valet Ambassadors provide fun hospitality in a friendly manner in accordance with the Harrah's Resort Southern California BASE standards. Greets and assists each guest as they arrive or depart in a friendly and courteous manner while parking or retrieving their personal automobile, as well as providing information and directions to guests regarding all services available on property. Takes ownership of guest challenges and resolves guest issues using service recovery tools.
Essential Functions:
? Provides a warm welcome and a fond farewell for resort guests while simultaneously valet parking, retrieving guests' personal automobiles, answering questions, or providing accurate information about on property promotions and events.
? Proactively suggests appropriate trip enhancers to guests.
? Completes assigned ongoing operational tasks in accordance with all applicable departmental, property, and company policies and procedures, including but not limited to: key security and safe driving policies and procedures.
? Understands and follows all applicable policies and procedures for the hotel operations departments and the resort at large, including but not limited to: the property attendance policies, departmental procedures, applicable gaming regulations, and state and local laws/regulations.
? Previous customer service experience preferred.
? Proven track record of a fun attitude and contagious personality.
? Must have valid California Driver License and submit a DMV driving record that demonstrates a track record of safe driving.
? Completely open to working any shift and any time as business demands.
? Must be able to communicate in English both verbally and in writing.
Physical, Mental & Environmental Demands:
Must be able to:
o Move in and around the Casino/Hotel areas through the entire shift.
o Stand and/or jog for long periods.
o Work outdoors the entire shift in weather than may be sunny and as hot as 115 degrees or rainy and as cold as 10 degrees
o Respond calmly in demanding situations handling many customer needs in a fast paced environment.
o Bend, stoop, crouch, kneel, twist, balance, and run.
o Lift and carry up to 50 pounds.
o Have manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork.
o Respond to visual, verbal, and aural cues.
o Able to operate the following equipment: computer, adding machine, and telephone.
o Tolerate areas containing second hand smoke.
o Work closely with chemicals such as glass and hard surface cleaning solutions.
We operate in a 24/7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires the Valet Ambassador work a non-traditional work schedule in order to successfully execute responsibilites and create a world-class experience for our guests.
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

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