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Poker DR Supervisor

Essential Job Functions:
Responsible for the operations of table games on an assigned shift.
Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
Assures that all coin and check racks are filled at all times.
Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Table Games Assistant Manager, Table Games Manager, or the Director of Table Games.
Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making Comp decisions.
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary.
Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.
Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel.
Spends the majority of time interviewing, training, and selecting employees
Conducts Performance Reviews
Makes or recommends wage increases
Makes or recommends promotions
Provides for safety and security
Handles employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work
Supervises and monitors work
Monitors legal compliance with federal, state, and gaming laws
Physical, Mental & Environmental Demands:
Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
Must be able to lift up to 40 pounds.
Must be able to bend, reach, kneel, twist and grip items.
Must be able to walk and be on feet for long periods of time.
Must be able to respond calmly and handle many customer demands in a fast pace environment. Responds to visual and aural cues.
Must be able to memorize game rules and procedures.
Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.
Must possess good manual dexterity for quick and accurate handling of chips, cards and money.
Must have excellent vision (including peripheral) to protect the games.
Must be able to read, verify and sign appropriate documents relating to the game in a small area.
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Harrah's reserves the right to make changes to this job description whenever necessary.
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.
Job Summary:
Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of Rincon's assets and positive employee motivation and coaching.
Qualifications:
High School graduate or equivalent required.
College degree preferred.
Three years casino experience required, preferably in pit operation.
Knowledge of casino rules, regulations and procedures pertinent to Pit operations is preferred.
Must possess excellent customer relations, leadership and communication skills.
Must be able to read, write, speak and understand English.
Must be willing to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.

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