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Concierge

JOIN A TEAM THAT PUTS FUN FIRST
Are you ready to take a step in the fundirection? Join the team that puts fun first! At
Harrah's Resort Southern California, making grownups smile is what we do best; which is why we stack our dream team withpassionate, energetic Funmakers.
Creativity, innovation, and inspirationwelcome.
Position Description:
In conjunction with the other members of thehotel operations team, Concierge Ambassadors provide fun hospitality in afriendly manner in accordance with the Harrah's Resort Southern California BASEstandards. Greets and assists each guestin a friendly and courteous manner when assisting with reservations andarrangements during their stay, as well as providing information and directionsto guests regarding all services available on property. Takes ownership ofguest challenges and resolves guest issues using service recovery tools.
Essential Functions:
? Provides a warm welcome and afond farewell for resort guests while answering questions or providing accurateinformation about on property promotions and events.
? Proactively suggestsappropriate trip enhancers to guests.
? Completes assigned ongoingoperational tasks in accordance with all applicable departmental, property, andcompany policies and procedures, including but not limited: to cash handling,issuing complimentaries, and key security.
? Understands and follows allapplicable policies and procedures for the hotel operations departments and theresort at large, including but not limited to: the cash handling and variancepolicy, attendance policies, applicable gaming regulations, and state and locallaws/regulations.
Qualifications:
? Previous customer serviceexperience required; previous hotel experience preferred.
? Proven track record of a funattitude and contagious personality.
? Requires ability to compilefacts and figures, read and write in English, and communicate exceptionallyboth orally and in writing.
? Completely open to workingany shift and any time as business demands.
Physical, Mental &Environmental Demands:
Must be able to
o Move in and around the Casino/Hotel areas through the entire shift.
o Stand for long periods.
o Respond calmly in a crisis and in demanding situations handling manycustomer needs in a fast paced environment.
o Bend, stoop, crouch, kneel, twist, balance, and work at a desk.
o Lift and carry up to 50 pounds.
o Have the manual dexterity to be able to type, grab, grip, pull, hold,tear, sort, reach, and file paperwork.
o Respond to visual, verbal, and aural cues.
o Operate the following equipment: computer, 10 key adding machine, Saflokkey machine, telephone, credit card machine, printer, facsimile, andphotocopier.
o Tolerate areas containing second hand smoke and loud noise.
o Work closely with chemicals such as glass and hard surface cleaningsolutions.
We operate in a 24/7 environment thatcontinuously operates year-round and is driven by the needs of our customersand guests. The nature of this role requires the Hotel Ambassador work anon-traditional work schedule in order to successfully execute responsibilitesand create a world-class experience for our guests.
The above is a minimal description of dutiesand responsibilities. Other work requirements may be necessary and assigned asthe business needs evolve or change. Harrah's Resort Southern California reservesthe right to make changes to this job description whenever necessary.
Preference is given to qualified Rincon tribalmembers and members of other federally recognized tribes.

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