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Cashier Casino

JOB SUMMARY:Responsible for all cash service needs of our casino guests while maintainingappropriate accountability for inventory. Delivers truly great guest servicewhile performing transactions such as chip redemption, check cashing and creditcard cash advance, along with servicing our in house check-cashing players.
ESSENTIAL JOB FUNCTIONS:
Player Satisfaction/CustomerService:Provides prompt, friendly, and courteous service to all guests while followingcompany and gaming regulations. Conducts all transactions in a confidentialmanner. Technical Proficiency
MoneyHandling: Cashes Chips, Fast Cash Tickets, TravelersChecks, Coupons and exchanges loose coin.
Uses QCP workstation and processes automated &manual check cashing and credit card advances for guests. Completes guestenrollment process for QCP/ACM check cashing and credit card cash advances.
RegulatoryCompliance: Must be willing to learn, understand andadhere to all Title 31 requirements for reporting, record keeping and cashhandling procedures for MIL's, MTL's, CTR's and SARC's.
RecordMaintenance/Processing: Acceptsand assists with guest completion of check cashing applications. Recordsinformation regarding transactions on reports and forms. Maintains internalcontrols with reports describing errors and discrepancies. Completes requiredTitle 31 entries to Monetary Instrument Log and Multiple Transaction Log.Collects and records required guest information for completion of CurrencyTransaction Reports.
BasicComputer Skills such as Word and Excel proficiency.
Teamwork and Values
Team Work:Collaborates with work-group and all support departments to ensure playersatisfaction. Communicates all relevant information to co-workers andmanagement to maintain consistency and avoid potential problems. Works withteam members to achieve common goals.
Values: Maintainshigh standards of courtesy, professionalism and discretion in allcommunications to, about, or with customers including their arrangements andfinances. Maintains confidentiality of all player accounts. Maintains securityand confidentiality of files, records, and lists.
MINIMUM QUALIFICATIONS
Able to obtain Rincon Gaming License
Must have a high school diploma or GED
Must be at least 21 years of age
Must present a well-groomed appearance
Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator
One year previous United States currency money handling work experience preferred
Must read, write, speak, and understand English
Must be willing to serve customers from a variety of backgrounds
Must be willing to work nights, weekends, and holidays and work overtime
Able to pass mandated regulation and department testing
PHYSICAL, MENTAL, AND ENVIORNMENTAL DEMANDS
Must be physically mobile with reasonable accommodation
Able to lift and carry up to 50 lbs. (e.g., bag of coins)
Able to stand, walk, stoop, talk, hear, and reach at least 2 feet across a counter
Must have the manual dexterity and coordination to operate office equipment (including computers, jet sorts, and 10 keys), handle currency, tokens, coins, keys, and buttons
Must have good close and medium range vision with the ability to distinguish between colors
Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust
Able to work at a fast pace in mentally and physically stressful situations
Able to walk and remain standing for 8 to 10 hours with breaks
Able to safely push or pull a cashier cart when fully loaded
Able to differentiate between various denominations of currency and chips..
Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume.
Harrah'sreserves the right to make changes to this job description whenevernecessary.
Preferenceis given to qualified Rincon tribal members and members of other federallyrecognized tribes.


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